DeRISK is looking for a Customer Support Specialist.
DeRISK offers extraordinary opportunities to grow as a professional and elevate your career in FinTech and analytics. You will work in a team with an exceptional combination of skill sets, spanning from mathematical modelling to data science, analytics, finance and IT.
Customer support specialist will primarily be responsibilities are resolving technical client problems and inquires. The role is at a forefront of client communication and the person will be a primary contact for top tier clients providing a positive experience that leads to high customer satisfaction. Responds quickly to customer inquiries and resolves issues as a priority task.
We’re looking for a teammate who has:
- Bachelor’s degree in business, accounting or related professional experience required.
- Experience with risk analytics and business intelligence tools.
- 2+ years of demonstrated excellent customer service experience.
- Excellent written and verbal communication skills.
- Ability to use MS Office Excel & Word and good PC skills
- Good analytical and reasoning skills
- Sound judgment when researching problems and takes appropriate action to correct the problem while keeping management in the communication stream.
- Ability to work with a sense urgency while maintaining close attention to detail.
- Ability to excel in a team environment, resolve problems independently, and recognize when to escalate issues to management.
- Working knowledge of treasury management, risk analytics or business intelligence tools and services is preferable
- General banking or finance experience a plus.
- Excellent learning, development and career growth opportunities;
- Competitive salary;
- Friendly, international team;
- Supplementary employee private medical insurance;
- Flexible working hours;
- Working location: Vilnius.
More About Us:
DeRISK is a financial brokerage and consulting firm focused on corporate risk management services, licensed by the Bank of Lithuania. We employ sophisticated mathematical modelling and business intelligence tools to offer our clients cost-effective treasury, hedging, cash management and business analytics solutions. Our clients are corporations and financial institutions in Europe, North America and Asia.